Shipping, Returns & Policies
Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled.
Returns Policy for Retail Customers
How do I return an item?
1st email us at: [email protected], subject "return" to request a Returns Merchandise Authorization (RMA) number within 7 days of receiving your order.
Please send your return to:
Camille's Closet [Attn: Returns]
Atlanta, GA USA
Include the printed email containing the RMA# and include that with your full name, address, phone number, email address and reason for return along with the returned merchandise. Merchandise must be shipped securely packaged, pre-paid, and must be received by Camille's Closet within seven days of receipt of RMA#.
Returns are accepted for store credit on merchandise within 7 days of receipt for items that HAVE NOT BEEN WORN, ALTERED, and with ALL tags attached, if applicable. We do not offer returns on pierced jewelry, lingerie, loungewear or underwear and swimwear and all sale and/or sample sale items are final sale.
Once your package has been received by ShopCamillesCloset.com, your store credit will be processed within five business days. You will be notified via email when this transaction has taken place. This notification email will include your store credit authorization information.
ShopCamillesCloset.com does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that ShopCamillesCloset.com cannot accept any packages that are sent Cash/Check on Delivery (COD).
Once a Trunkshow is closed and the preorder accepted, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at the discretion of Camille's Closet. As soon as the preorder has been placed and the Trunkshow has closed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed. Any other cancellation requests are at the discretion of Camille's Closet, and may only be refunded as store Credit.
Exchanges for another size if available are free. To exchange an item, simply specify the new size you require at the time of requesting your RMA and follow the instructions above. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
Refund on Damaged/Defective Goods "Only":
ShopCamillesCloset.com takes great care in inspecting each item before shipping. If you receive a damaged/defective item, please notify us within 3 days of receiving your order to be eligible for a refund or like item exchange. Please note: We do not refund initial or return shipping and handling charges.
Any items designated as SALE, SAMPLE SALE OR FINAL SALE are not returnable. Please note that we are only able to offer size exchanges when available.
U.S. Domestic shipping only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Following credit authorization and verification through paypal, we will ship within 1-2 within business days. This is an estimate. This does not include weekends or holidays. Standard Shipping will be via USPS Priority Mail.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy for Wholesale Customers
* All sales are NON-REFUNDABLE.
* Only exchanges and merchandise credit will be allowed.
* Return Authorization Number (RMA#) is required for all items being returned.
* RMA# request for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.
* Items must be returned within 3 days of receiving your RMA#. There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 3 days.
* It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
* Shipping and handling fees are NON-REFUNDABLE. (Including ALL refused and unaccepted packages).
* Items returned after 15 days upon delivery of merchandise will not be accepted.
* NO EXCEPTIONS.
* ALL SALE ITEMS ARE FINAL.
How to Return or Exchange:
1. Information required for Return/Exchange:
* Company Name
* Contact Name
* E-mail Address
* Invoice #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
* Pictures for items if damaged
2. E-mail the above information to receive an RA# for your Return/Exchange.
3. Once RMA# is acquired, ship the item(s) to Camille's Closet within 3 business days.
4. Upon receiving your Return/Exchange item(s), a representative from Camille's Closet
will contact you via E-mail, or Phone for final confirmation.
Please send your return to:
Camille's Closet [Attn: Returns]
Atlanta, GA USA
Information We Collect
When placing an order, you will be asked for certain personal information (such as your name, address, telephone number, email address, billing address,
ship-to address and credit card information). This information is kept on our private files on our secure web server and internal systems.
computer capturing certain information (such as what web sites you visit, and
how often). You can set your browser preferences to automatically disable
cookies, if you do not wish to have cookies on your system.
Use of Information
Camille’s Closet maintains customer data for purposes of customer relationship management. We may use the information you provide us for promotion, marketing
research and analysis, to review our performance and improve our services to you, or to communicate with you about your order.
Securing Your Information
We take reasonable steps in order to keep information supplied by you confidential, and make certain that your information is accessible only by
authorized personnel. Regardless of our reasonable attempts to safeguard your personal information from unauthorized access, use or disclosure, you accept
that we cannot guarantee the security of your information as security can sometimes be breached and Internet data transmission can be accessed by
unintended recipients. Accordingly, you agree not to hold us responsible for any breach of security, unless this breach is due to our negligence.
Terms & Conditions
Thank you for visiting shopcamillescloset.com (the "Web Site"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS WEB SITE. These legal conditions govern the use of and access to this Web Site.
If you are registered with us and would like to delete your registration and personal details from our database, please email us at [email protected].
Ownership of Proprietary Information
Copyright, Trademark & Other Intellectual Property Protection
This Web Site is expressly owned and operated by AC Style Group, LLC., a Georgia corporation ("Camille’s Closet" a registered trademark/tradename). This Web Site as a whole and all material on this Web Site, including but not limited to all design and content such as photographs, images, illustrations, text, designs, logos, trademarks, trade dress and other materials, are protected by copyright, trademarks, trade dress, and other intellectual property rights. All worldwide rights, titles, and interests are reserved.
The contents of our Web Site and the Web Site as a whole are intended solely for your personal, noncommercial use. Any use of our Web Site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Camille’s Closet. Unless expressly set forth in writing from Camille’s Closet, Camille’s Closet does not authorize any reproduction, publishing, display, modification, sale, or distribution of any of its products or materials. You may not create derivative works from, sell or participate in any sale of, this Web Site, any of the materials on this Web Site, or any related software. You may, for your personal, noncommercial use only, download or electronically copy and print any of the page contents displayed on the Web Site. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.
The name and mark Camille’s Closet, the Camille’s Closet logos, the stylized wording Camille’s Closet, including in the mint green shade, and all other Camille’s Closet-related marks depicted in this Web Site, whether registered or unregistered, are trademarks or service marks of Camille’s Closet Inc. in the United States and in other countries.
Disclaimer & Limitation on Liability
While Camille’s Closet endeavors to present the most accurate information on its site at all times, there may be times when the site contains incomplete or inaccurate data, including typographical errors or inaccuracies. Any errors are wholly unintentional, and Camille’s Closet shall have the right to: (i) refuse or cancel any orders placed for product listed at the incorrect price right; (ii) refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged (please note, to the extent your credit card has already been charged for the purchase and your order is cancelled, Camille’s Closet shall issue a credit to your credit card account in the amount of the incorrect price).
THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. CAMILLE’S CLOSET DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT CAMILLE’S CLOSET SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Camille’s Closet products are available at various boutiques and gift shops. Camille’s Closet cannot guarantee that the products displayed on this site will be available at every authorized Camille’s Closet retailer; availability and selection are subject to supply. Product descriptions, specifications, colors, and pricing are subject to change by Camille’s Closet at any time without notice. Prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States. In some cases, Camille’s Closet retailers may also have different prices or promotional events at different times. Sale prices on the Web Site are Internet-only specials and do not reflect the pricing of products sold elsewhere.
You hereby agree to indemnify, defend, and hold harmless Camille’s Closet, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account, including but not limited to, any infringement by you of the copyrights or intellectual property rights of any third party, or your use or misuse of the site.
This Web Site may contain links to other websites. Camille’s Closet is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Camille’s Closet does not endorse those sites or materials. Any questions or comments relating to any other site should be addressed to the operator of those sites. No linking to this website is permitted without Camille’s Closet's prior written permission.
Correspondence & Use of Submissions
While we welcome your comments and feedback regarding Camille’s Closet, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web Site or any email connection. Any and all communications, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Camille’s Closet on or by this Web Site or otherwise disclosed, submitted or offered in connection with your use of this Web Site ("Submissions") shall be and remain Camille’s Closet property. Such Submissions shall constitute an assignment to Camille’s Closet of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Submissions. Camille’s Closet will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submissions. Camille’s Closet shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or knowledge disclosed therein, for any purpose, including the development, manufacturing and/or marketing of goods or services. Camille’s Closet is under no obligation to (i) respond to any Submissions, (ii) maintain Submissions in confidence, or (iii) pay compensation of any kind for your Submissions. Any Submissions by you is a declaration on your party of the full release of all proprietary claims and/or intellectual rights regarding your Submissions. We will not use your name in connection with any such Submissions unless we first obtain your permission or otherwise are required by law to do so.